LogMeIn Rescue, The Remote IT Support Tool Of Choice For 4000+ Desktop Customers Of Brookland Computer Services

Published 12th June 2007

Brookland reduces support incident resolution time by 50% with LogMeIn Rescue....

London, UK, 12th June 07, LogMeIn, Inc., creator of the world’s most widely used remote connectivity and support services, today announced that Brookland Computer Services, the leading UK IT solutions provider, has deployed the award-winning LogMeIn Rescue support tool as part of its IT and desktop PC support services for SMEs. Brookland will use LogMeIn Rescue to provide rapid and effective IT helpdesk support for its 4000+ SME desktop users in the UK and internationally. With LogMeIn Rescue, the Surrey-based support team has reduced its incident resolution time by 50%.

LogMeIn Rescue is a web-based remote support tool that allows a technician to connect to a remote PC in seconds, without pre-installing software. It is designed for ease-of-use, multitasking, and simplified administration, and scales to meet the needs of both large and small IT support organisations. PC users can receive on-demand support by downloading a small applet that allows a support technician to remote control their desktop.

“During the evaluation of the available remote support solutions today LogMeIn Rescue was clearly in a league of its own – the technology and pricing model were superior to others and more in line with what you’d expect from a modern helpdesk environment,” said Eamonn Fogarty, technical director of Brookland. “LogMeIn Rescue provides our technicians with powerful functionality including comprehensive diagnostics of hardware and software images. This availability of information and the ability to connect to a desktop client in multiple ways means our technicians can handle multiple PCs in one instance, so more can be done and far quicker – Rescue has become an invaluable tool for our support operations.”

The Brookland Services team uses LogMeIn Rescue to support two types of clients; the internal IT support services function and project-based deployments within an IT department. Continued Fogarty: “For project assignments, we need the versatility to create engineering teams/groups that may provide a temporary but dedicated helpdesk resource. LogMeIn Rescue gives me 360° visibility on IT support workflow, which gives me precise control over complex teams that might be made up of in-house and contract technicians. Rescue’s interface also allows me to review and manage the actions of my team to determine how we can improve on our services.”

“Brookland Computer Services is typical of a new breed of IT solutions providers turning to LogMeIn Rescue for its principal IT and desktop support environment. Rescue is a proven tool that meets the complex support requirements of these new types of support organisations and provides them with quick and efficient incident resolution,” said Michael Simon, CEO, LogMeIn, Inc.

Brookland Computer Services Ltd is based in Surrey, UK and specialises in a wide area IT Solutions spanning both the UK and Internationally. Its clients demand the highest level of technology and customer service and only the best technology is deployed in every project. Brookland’s has an outstanding track record in delivering services on time and to budget across multiple site organisations. Clients enjoy business advantage due to reliable and class leading IT platforms that are cost effective both in delivery and operating costs. Brookland is a leader in delivering IT to the financial service sector where it has developed unique solutions involving the integration of many industry leading products.

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