Exony Receives 2007 TMC Labs Innovation Award

Published 23rd August 2007

Virtualized Interaction Manager Honored for Innovation...

BOSTON, MA, 23 August, 2007 — Exony announced today that Technology Marketing Corporation (TMC) named its Virtualized Interaction Manager (VIM) product as a Customer Interaction Solutions 2007 TMC Labs Innovation Award winner.

”Exony continues to grow its customer base in both North America and Europe and being recognized for developing first class products by TMC is a great endorsement for us,” said Doug Webster, Exony’s Chief Technology Officer. “As more and more organizations recognize the benefits of virtual contact centers – from reduced overheads and increased staff morale to reduced churn and lower carbon footprint – so too they will need to measure and manage them to maximize their effectiveness. Exony VIM enables organizations to do this.”

Exony VIM enables front line operational and business managers to measure performance, directly manage customer service teams and infrastructure and view the impact of changes both historically and in real-time. For example, agents in different contact centers can be easily switched between brands and call queues, or outsourced external staff added to meet increased demand, with immediate visibility of the impact of the decision on call waiting times and hence overall business performance across the organization. By enabling faster, more informed decision making, VIM helps organizations deliver exceptional customer service.

“Exony has clearly demonstrated to the staff of TMC Labs that VIM is truly innovative in the contact center industry. Exony VIM has made significant contributions in the advancement of this industry," said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”

Tom Keating, CTO and TMC Labs Editorial Director, added: “Exony deserves this great honor for creating a ground-breaking product. Exony VIM has demonstrated raw innovation and offers unique features. I look forward to seeing other innovative solutions from Exony as it continues to contribute to the future of the CRM and call center marketplace.”
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and make significant contributions toward improving communications technology.
The TMC Labs 2007 Innovation Award highlights will be published in the September and October 2007 issue of Customer Interaction Solutions magazine.

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